Effective Date: Jun 15 2025
Business Name: Edifort LLC
Thank you for shopping with Edifort. Because we operate as a dropshipping store, all orders are fulfilled directly from our trusted suppliers and shipped internationally. Please review our refund policy carefully before making a purchase.
🛠️ All Sales Are Final
Due to the made-to-order and international fulfillment nature of our supply chain, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
✅ Eligible Refunds
You may request a refund only under the following conditions:
- The item received is damaged or broken upon arrival
- The product is significantly different from the item described on our website
- You received the wrong item
To qualify:
- Claims must be submitted within 7 days of delivery
- You must provide clear photos of the product and packaging
❌ Non-Refundable Situations
We do not offer refunds or replacements for:
- Buyer’s remorse or change of mind
- Delays in shipping (within the 45–60 business day window)
- Incorrect address provided by the customer
- Minor variations in product appearance due to manufacturing
🔄 Order Cancellations
You may cancel your order within 24 hours of purchase. After this window, your order may already be in processing or transit and cannot be canceled.
⏳ Shipping Delays
While we strive to deliver all orders within 45–60 business days, we are not responsible for delays caused by:
- Customs clearance
- Natural disasters
- Shipping carrier disruptions
If your order has not arrived after 75 business days, you may request a full refund or reshipment.
💳 Refund Process
If your refund is approved:
- It will be processed to your original payment method within 7–10 business days
- You will receive a confirmation email once the refund is issued
Order Cancellations
Orders can only be cancelled within 24 hours of placement. After this period, orders are processed with the supplier and cannot be cancelled.
📩 Contact Us
To initiate a refund request or report a problem, please contact our support team at:
📧 support@edifort.com
Please include your order number and relevant photos for faster processing.
Thank you for understanding and supporting a small business that works hard to bring you quality building materials at great value.